📈 Value to customers
The measurable value of digital service to customers and end users.
- Efficient digital support for products and services
- Timely response to customer queries or needs
- Communicating expected response time
- Communicating any changes in respinse and reasons why
Financial savings
For example, product/service price comparisons
- Access and engagement
- Multi-platform multimodal format (for example social media, chat, email, phone)
- Time saving
- Social integration for user and support community
Value to end users
- Efficient first line, second line and thirs line digital support to internal staff
- Efficient resolution of end user needs
- Effectove hardware or software deployment